Terms and Conditions

About These Terms and Conditions

These terms and conditions explain the general rules that apply when you request, schedule, purchase, or receive cleaning services from Baseline. They are intended to establish clear expectations for service scope, scheduling, payment, property access, customer responsibilities, service concerns, and other parts of the customer relationship.

Specific service details may also appear in your booking confirmation, proposal, invoice, property notes, or other written service documentation. If a service requires property-specific terms, those details will be reviewed as part of the applicable booking or quote.

You can review our current cleaning services and the service areas Baseline currently serves before requesting or scheduling service.

Services & Scope

Our current service descriptions, availability, and applicable scope are listed on our website, booking system, proposals, and service confirmations. Services may include residential cleaning, recurring cleaning, deep cleaning, move-in/move-out cleaning, post-construction cleaning, model-home service, short-term rental turnovers, commercial cleaning, event cleanup, and other property-based services offered by Baseline from time to time.

The final scope of work is set by your booking confirmation, invoice, and any adjustments agreed with our supervisor on site. When included in the service scope, we may collect normal household, guest, office, or event trash and place it in the property’s designated on-site receptacle. Baseline does not provide bulk trash hauling, debris removal, hazardous-material disposal, or off-site waste hauling unless specifically reviewed and included in writing. We reserve the right to decline or adjust service if we encounter unsafe, unsanitary, or clearly out-of-scope conditions such as active infestations, biohazards, mold, or hazardous materials.

Booking, Access & Scheduling

You can book through our online scheduler (Zenbooker) or by contacting us directly.

Please provide safe and timely access, including keys, codes, and parking instructions. Access delays may reduce the time available for cleaning.

Our arrival windows allow for normal variables such as traffic and prior jobs. We will communicate any updates as needed.

Pricing, Estimates & Changes

Pricing is based on service type, home size, and condition. Heavier-than-expected conditions may require an on-site adjustment or a follow-up visit.

Recurring plans (weekly, bi-weekly, or monthly) receive automatic discounts from one-time rates when the schedule is maintained. We may update rates with advance notice for future visits.

Payment Terms

Payment is due at the completion of service unless other arrangements are made. We accept major credit cards and approved digital payments.

Late balances may incur a 1.5% monthly finance charge (or a minimum $25 fee) plus any collection costs if applicable. Deposits may be required for large or builder projects.

Cancellations, Rescheduling & Lockouts

Please cancel or reschedule at least 24 hours before your scheduled appointment.

Late cancellations, same-day changes, or lockouts may result in a fee of up to 100% of the scheduled service amount.

Client Responsibilities

To help us deliver the best result:

• Remove personal items from floors, counters, and sinks.
• Secure valuables and confidential documents.
• Let us know about any special surfaces, finishes, or manufacturer care instructions.
• For pets: secure animals safely and provide any special instructions.

We are not responsible for issues caused by incorrect alarm codes or access information you provide.

Supplies & Equipment

Our teams bring professional supplies and equipment. If you ask us to use your own products or tools, you accept responsibility for any results or damage related to those items.

Health & Safety

We do not handle hazardous waste, bloodborne pathogens, illegal substances, or pest infestations.

We follow standard safety limits for ladders and reaching. Exterior work, high windows, or specialty access may require a separate quote.

Service Areas & Applicable Requirements

Baseline provides services in multiple markets, including service areas in Tennessee and Pennsylvania. Service availability, scheduling, pricing, taxes, operational requirements, and other service conditions may vary by market.

Each service is subject to applicable federal, state, and local laws, regulations, and requirements in the location where the service is performed. Nothing in these terms and conditions is intended to waive rights or protections that cannot legally be waived under applicable law.

Post-Construction & Builder Terms (If Applicable)

We coordinate with your superintendent or project manager for rough, final, and touch-up cleans. Areas should be powered, lockable, and free of active trades during our visit. We maintain required insurance and vendor documentation upon request.

Results, Re-Cleans & Quality Concerns

If something is missed, please notify us within 24 hours with photos. We will arrange a prompt re-clean of the specific area(s) at no charge. Re-cleans must be completed within 7 days of the original visit. We do not offer refunds for services already performed once a re-clean resolves the issue.

Limitations of Liability

To the fullest extent permitted by applicable law, Baseline LLC’s total liability to you for any claim, loss, or damage arising out of or related to these Terms or the services we provide shall not exceed the total amount actually paid by you to Baseline for the specific service that gave rise to the claim.

In no event shall Baseline LLC be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of profits, loss of use, loss of data, business interruption, or any other economic or non-economic loss, even if we have been advised of the possibility of such damages.

Staffing & Non-Solicitation

All cleaners are W-2 employees who are background-checked and trained. You agree not to directly hire or solicit any of our employees for 12 months after their last visit at your location. If this occurs, a placement fee of $2,500 may apply.

Photos, Reviews & Marketing

With your permission, we may take after-photos of cleaned spaces (no personal information visible) for quality control.

You may receive requests for feedback or reviews after service. We may feature anonymized comments or ratings on our site and social profiles. You can opt out at any time by contacting us.

Communications Consent

By providing your email address or telephone number in connection with a booking, quote request, or customer account, you authorize Baseline to send service-related communications reasonably necessary to coordinate or perform the requested service, including confirmations, scheduling updates, reminders, access questions, and service follow-up.

Marketing or promotional communications will be sent only where consent has been provided or otherwise permitted by applicable law. You may opt out of marketing communications at any time. Opting out of marketing does not prevent Baseline from sending communications that are reasonably necessary for an active or requested service.

Third-Party Tools & Links

Our site may include links or embedded tools such as Zenbooker, review widgets, or maps. Those providers’ own terms and privacy policies apply.

Gift Cards, Specials & Credits (If Offered)

Promotional credits, referral bonuses, and gift cards follow the specific terms and expiration dates listed at the time of issue. Credits have no cash value unless required by law.

Force Majeure

We are not responsible for delays or non-performance caused by events beyond our reasonable control such as severe weather, accidents, utility failures, or labor shortages.

Website Terms & Intellectual Property

All content on our website, including logos, text, and images, is owned by Baseline or used with permission. You agree not to misuse the site or infringe on our intellectual property.

Privacy

We handle personal information in accordance with our Privacy Policy and applicable privacy, consumer-protection, and data-protection requirements. For builder or vendor credentialing, we may share certificates of insurance and compliance documents with authorized parties when appropriate.

Governing Law & Disputes

These terms and conditions and the services provided by Baseline are governed by applicable federal law and the laws of the state in which the applicable service is performed, except where another governing law is required or permitted by applicable law.

For services performed in Tennessee, applicable Tennessee law will generally govern. For services performed in Pennsylvania, applicable Pennsylvania law will generally govern. Any legal proceeding relating to a service should be brought in a court of competent jurisdiction connected to the applicable service or dispute, unless the parties agree otherwise or applicable law requires a different venue.

Before filing suit, both parties agree to make a good-faith effort to resolve the dispute through written notice and direct communication for at least 30 days, unless immediate legal action is reasonably necessary or applicable law provides otherwise.

Changes to These Terms and Conditions

We may update these terms and conditions from time to time. The “Last updated” date at the top shows the current version. Continued use of our services after changes means you accept the updated Terms.