Privacy Policy

Baseline LLC

This Privacy Policy explains how Baseline LLC (“Baseline,” “we,” “us,” or “our”) handles information when you visit cleanbaseline.com, use a page that links to this policy, contact us, request or receive cleaning service, use our online booking tools, or otherwise interact with Baseline.

Our website allows visitors to learn about cleaning services, review service areas, request information, communicate with our team, and book eligible services.

Information can come directly from you or from use of the website

Information you provide

When you book a cleaning, request a quote, contact us, submit a form, communicate with our team, or otherwise provide information to Baseline, we may collect information such as:

• Name
• Email address
• Phone number
• Property or service address
• Service type and property information
• Scheduling and access information
• Messages, notes, requests, and service preferences

Booking information

When you use our Zenbooker booking tools, information necessary to price, schedule, coordinate, and manage an appointment may be collected and processed through the booking platform on our behalf.

Employment information

If you inquire about employment or apply for a position with Baseline, we may collect information you submit for recruiting, screening, hiring, onboarding, and employment administration.

Information collected automatically

When you visit the website, certain technical information may be collected automatically. This can include IP address, browser type, device information, referring pages, pages visited, approximate location derived from technical data, and website interactions.

Information is used to operate Baseline and provide service

We may use information to:

• Process, schedule, confirm, and manage cleaning appointments
• Provide pricing and service information
• Coordinate property access, timing, and service requirements
• Communicate about appointments, changes, reminders, or support
• Respond to questions, requests, and quality concerns
• Maintain customer and property service records
• Operate, secure, troubleshoot, and improve our website
• Understand website use and measure advertising performance
• Support recruiting, hiring, training, and workforce administration
• Maintain records needed for accounting, legal, insurance, and normal business operations
• Protect Baseline, our customers, employees, and others from misuse, fraud, safety risks, or unlawful activity

Some information is processed through companies that help us operate

Baseline may disclose information to service providers and technology partners when reasonably necessary to operate the website, provide service, communicate with customers, measure performance, maintain records, or support normal business functions.

We may also disclose information when required by law, to respond to valid legal process, to protect the rights or safety of Baseline or others, or in connection with a business restructuring, acquisition, sale, or transfer.

Baseline does not sell personal information in exchange for monetary consideration.

Website technology helps us understand whether the site is working

Our website may use cookies, tags, pixels, local storage, and similar technologies to operate website features, remember preferences, protect forms, understand site traffic, and measure advertising results.

Baseline may use Google Analytics, Google Ads conversion measurement, and related Google technologies to understand website activity and determine whether advertising leads to actions such as service inquiries or bookings.

Depending on the technology involved, these services may receive information such as browser or device information, IP-derived information, referring pages, pages visited, and interactions with the website.

You can manage many cookies through your browser settings. Blocking certain cookies may affect the operation of website or booking features.

Third-party tools have their own privacy practices

Our website includes or connects to services operated by other companies. Those providers may process information under their own privacy policies and terms.

For example, our site uses Zenbooker for booking and appointment-related functions. You can review Zenbooker’s Privacy Policy for information about its privacy practices.

We are not responsible for the independent privacy practices of third-party websites, platforms, or services.

We use contact information to communicate about service

If you provide an email address or phone number, Baseline may use it for booking confirmations, appointment reminders, scheduling changes, service updates, customer support, quality follow-up, and other service-related communications.

If marketing communications are offered, you may opt out using the method provided in the message or by contacting Baseline. Opting out of marketing does not prevent necessary transactional or service-related communications.

We retain information for legitimate business and legal purposes

Baseline retains information for as long as reasonably necessary for the purposes described in this policy, including providing service, maintaining customer and property records, supporting accounting and tax obligations, resolving disputes, enforcing agreements, meeting insurance or legal requirements, and protecting legitimate business interests.

Different categories of information may be retained for different periods depending on why the information was collected and the requirements that apply.

Reasonable safeguards are used, but no online system is risk-free

Baseline uses reasonable administrative, technical, and operational measures intended to protect information from unauthorized access, misuse, loss, or disclosure.

However, no website, transmission method, software platform, or storage system can guarantee absolute security.

You can contact us about information associated with you

Depending on where you live and the law that applies, you may have rights concerning your personal information. These may include the ability to:

• Request access to certain personal information we maintain
• Request correction of inaccurate information
• Request deletion of certain information
• Request information about how personal information is used or disclosed
• Withdraw consent where processing depends on consent
• Opt out of eligible marketing communications

These rights may be subject to exceptions and verification requirements. We may retain information when reasonably necessary to comply with law, maintain business records, complete transactions, resolve disputes, protect safety, or enforce agreements.

To submit a privacy request, contact us using the information at the bottom of this page. We may need to verify your identity before completing certain requests.

This website is not intended for children

The Baseline website and cleaning services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

If you believe a child has submitted personal information to us, contact Baseline so the situation can be reviewed.

This policy may change as our services and systems change

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business operations, legal requirements, or privacy practices.

The “Last updated” date near the top of the page identifies the current version.