Your cleaning is booked.
Your booking has been received by Baseline. Check your confirmation email for the appointment details, then review the service, property information, and access instructions so everything is ready for your visit.
You’re on the schedule.
Keep your confirmation email for reference. It contains the details associated with your booking.
Review the appointment confirmation and keep it available for reference.
Confirm the service, date, property information, and any instructions you provided.
Contact Baseline if access, scheduling, or property information needs to be updated.
A simple path from booking to service
The important part now is making sure the information attached to the appointment is accurate and the property can be accessed when the team arrives.
Review your confirmation
Check the service, scheduled date, property address, and other appointment information in your confirmation.
Prepare the property
Make sure normal access is available and send us any important property, pet, parking, gate, or entry information before the visit.
We’ll handle the scheduled service
Our team will complete the booked cleaning according to the selected service and the information associated with the property.
A few details help the visit run smoothly
Most appointments do not require much preparation. These four items are the ones most likely to affect access or the team’s ability to complete the scheduled work.
Make sure we can enter
Provide any necessary keys, gate codes, alarm instructions, parking information, or other approved access details.
Secure pets when needed
Let us know about pets at the property and secure them appropriately if needed for their safety and the cleaning team’s access.
Keep work areas accessible
Personal belongings do not need to disappear, but access to the areas included in the booked cleaning should be reasonably clear.
Tell us about anything unusual
Share important surface-care instructions, access restrictions, property conditions, or scheduling details before service whenever possible.
Contact Baseline before the appointment.
If the address, access instructions, schedule, service details, or another important part of the booking changes, send us the updated information so we can review it before the visit.